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can’t log into my account
BillyBoB23
Level 1: Joiner
- 2 Posts
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on 28-03-202416:18
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on 28-03-202416:18
Hello. I can’t log into my account either via web browser or the app. This has been going on for week or even months now. Will you please fix your web browser and app(My 02)!!
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MI5
Level 94: Supreme
- 145160 Posts
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on 28-03-202416:21
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on 28-03-202416:21
@BillyBoB23
This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
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BillyBoB23
Level 1: Joiner
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on 28-03-202416:26
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on 28-03-202416:26
NO help !!! just link the hours of wait to speak to someone😠
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MI5
Level 94: Supreme
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on 28-03-202416:29
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on 28-03-202416:29
Keep trying.
There's no where else you can get it sorted.
Early morning is best to call at 8.00am.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)>>>>>>>>>>>>>>>>
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Oxonian
Level 29: Intuitive
- 6477 Posts
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on 28-03-202421:22
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on 28-03-202421:22
@BillyBoB23wrote:Hello. I can’t log into my account either via web browser or the app. This has been going on for week or even months now. Will you please fix your web browser and app(My 02)!!
@BillyBoB23
Try deleting the app from your handset, restarting the handset and then reinstalling an up to date version of the app.👍
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MI5
Level 94: Supreme
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on 28-03-202421:36
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on 28-03-202421:36
Guaranteed not to work.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)>>>>>>>>>>>>>>>>
Message 6 of 8
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madasaf1sh
Level 76: Forum Legend
- 10309 Posts
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on 28-03-202421:40
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on 28-03-202421:40
Agreed@MI5
O2 need to fix it for the op... another case of bad advice..
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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MI5
Level 94: Supreme
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on 28-03-202421:45
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on 28-03-202421:45
I think it's called repetitive posting syndrome 
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)>>>>>>>>>>>>>>>>
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