problem with login into mein o2 | O₂ Community (2024)

• Dudexxxx

• Neuling
• 1 Antwort

Hello everyone! Like in topic i have weird problem with mein o2, I have contract just for device, I don't have Phone number in o2. If I try to log into account par chrome then automatically redirecting me to hilfe.o2online.de. If I try par app then i have problem 403. I was trying to delete cookies etc, nothing changes. It's weird because i cannot see my factures or any data about my contract with o2. Can somebody fix that for me, please?

Edit by MXP_Alex: Moved to English o2 Community

• o2_Michi

• Moderator
• 17091 Antworten
• vor 3 Jahren24 March 2021
• Lösung

Hello @Dudexxxx,

welcome to the o2 community.

In case you just ordered hardware only, you can register your hardware here.

You need the “Vertragsnummer” (contract number) from your invoice for the registration. After the registration you have access (portal and app) to your installment plan.

Best regards,

Michi

• Dudexxxx

• Autor
• Neuling
• 1 Antwort
• vor 3 Jahren24 March 2021

Thanks for the answer! But still there is a problem :) because... I dont have ANYWHERE my Vertgragsnummer. I have every paper i received from o2 in front of me right now, and believe me, there is nothing like that in here. Also i noticed that my kunden- and rechnungs-nummer from first letter from O2 is different than that i can see in references of payments from my bank account, that really suprised me now. My question - can you pm me and try to do little research in the system what is going on with my contract?

• o2_Tobias

• 11690 Antworten
• vor 3 Jahren29 March 2021

Hi @Dudexxxx,

thanks for your reply.

We are happy to give you the contract-number (Vertrags-Nummer) of your o2 My Handy-contract.

But first of all, I would like to ask you which language you prefer: German or English.

I ask because you have opened also a German message underProblem mit der Anmeldung mein o2.

Loving greetings,

Tobias

Lesenswerte Artikel und mehr: https://g.o2.de/community-treffpunkt oder https://g.o2.de/News Schaue einfach mal vorbei.

• Giu_ly

• Neuling
• 5 Antworten
• vor 2 Jahren20 January 2022

Hi,

I have problem with the log in.

I have a DSL contract with O2 and I received the followingemail few days ago:

I tried to log in as soon as I got this E-Mail and it was working..but it has been more than three days now that I am not able to log in anymore.
Everytime I get the error message:

‘’Ihr Nutzername ist uns nicht bekannt. Bitte überprüfen Sie ihre Eingabe.’’

even if I am using the same E-Mail-Adresse.

Do you know how can I solve this problem?

I would like to see the status of my contract.

Thanks in advance.

Cheers,
Giulia

• o2_Lars

• Moderator
• 22902 Antworten
• vor 2 Jahren23 January 2022

Hello @Giu_lyand welcome to our o2 community :-)

I am sorry to hear there seems to be issues with accessing your online portal.

Have you already tried logging in with your landline number? Please make sure to be logged out of our community before trying to login with different creedentials or use an inkognito window in your browser. I assume you already registered your landline number on our portal?

Regards,

Lars

≋ Schnickschnack. Gedöns. Krams. Spiel, Spaß, Spannung ➤➤➤ g.o2.de/wcr ≋

• Giu_ly

• Neuling
• 5 Antworten
• vor 2 Jahren27 January 2022

I do not have a landline number yet. I am still waiting for the router installation and everything.

I ordered my DSL on 11.01.2022 but I so far got no news for the installation appointment or anything else…..

• o2_Larissa

• Team
• 9164 Antworten
• vor 2 Jahren28 January 2022

• Giu_ly

• Neuling
• 5 Antworten
• vor 2 Jahren28 January 2022

Hi @o2_Larissa,

thanks a lot for your answer. I got an email saying that I can use my email address as Nutzername to check the status of my order

... but still with that I cannot see that.

I will wait for further emails then.

Cheers,
Giulia

• o2_Andrea

• Team
• 26467 Antworten
• vor 2 Jahren29 January 2022

Dear @Giu_ly ,

as @o2_Larissa already wrote, you can only use My o2 after activating your tariff. So please be patient a little longer.

Kind regards,

Andrea

Hat dir eine Antwort hier in unserer o2 Community weitergeholfen? Bitte markiere den Beitrag als Lösung damit andere Nutzer schneller Lösungen zu Fragen finden können.

• Nick_Beloved

• Neuling
• 1 Antwort
• vor 1 Jahr28 January 2023

Hello!

So I have a problem i made a contract with O2 for my phone with phone number and i can not login into the app because it tells me there is a problem i tried everything even over internet browser but it just tells me that there is a problem with the side and i can not do anything

Is there anything I can do?

• o2_Maria

• Moderatorin
• 18127 Antworten
• vor 1 Jahr30 January 2023

Hello @Nick_Beloved,

welcome to the community.

Have you already registered with your new o2 phone number?

Best regards,
Maria

Dir hat eine Antwort weitergeholfen? Prima, dann markiere diesen bitte als "Best answer", damit auch andere davon profitieren. ;-)