U-verse TV Outage, Error Help & Information | AT&T Community Forums (2024)

The U-verse TV Help Center is a collection of tips, tools, and resources all in one place.

To get there, using your U-verse remote:
1. Press MENU.
2. Select Help.
3. Select Information.
4. Scroll to Help Center and press OK.

To learn what each area offers, highlight that section using the directional arrows of your remote, and a description of that section displays in the top-right corner of the screen. The main screen also offers Did You Know? tips and the latest messages from the Message Center.

Please visit Explore the U-verse TV Help Center to learn more.

These quick fixes will resolve many U-verse TV error messages:
• Restart your U-verse receiver(s) by holding down the POWER button for ten seconds, then pressing again to restart. (This takes 5-8 minutes and will impact any DVR recordings in progress.)
• Restart your Wi-Fi gateway by removing the power cord for two minutes then plugging it back in (will interrupt AT&T service).
• Check for snug and secure video cables connecting your TV, gateway, and receiver.

You can also watch this AT&T U-verse TV support video for common solutions if you're experiencing a problem with your U-verse TV picture or sound quality:

If you still need help with U-verse TV error messages, we have some more tips for you.

If you're having trouble with your wired or wireless U-verse TV receiver, you can try to resolve it from your TV.

Using your U-verse remote control:
1. Press MENU.
2. Select Help > Information > Troubleshoot & Resolve > TV > DVR.
3. Follow the onscreen prompts.

Many receiver problems can be fixed by restarting your receiver. To do this, press and hold the Power button for 10 seconds. This takes 5-8 minutes and will impact any DVR recordings in progress. If you have multiple receivers, reboot your wireless gateway by unplugging it from its power source. Wait a few minutes, then plug it back in.

If you’re having a specific problem and restarting the receiver doesn’t fix it, refer to the following for help:
• Troubleshooting a wired U-verse TV receiver
• Troubleshooting a wireless U-verse TV receiver

Here are some suggestions for troubleshooting your U-verse TV remote control:
• Check the mode buttons - For all but the S20 and S30 remotes, select the AT&T mode button on your U-verse TV remote to control the U-verse TV receiver, which gives you access to the Menu, Channel Guide, and channel functions. Select the TV mode button to control basic TV functions, such as the settings. The DVD mode allows you to control your DVD player, and the AUX mode is for auxiliary equipment.
• Check the batteries - When you press the AT&T button located at the top of the remote control, the button should shine brightly. If the button does not shine, change the batteries.
• Maintain adequate space between the receiver and the TV - Some newer TVs have backlighting that occasionally can interfere with the remote control signal. To minimize the possibility of interference, make sure there is adequate space between your TV and the U-verse TV receiver.
• Aim the remote - Your U-verse TV remote control is sending signals to your receiver. Aim the remote control directly at the receiver, not at the TV or another device. Clear any obstructions between the remote control and the receiver. The remote control works at maximum distance of about 20 feet, so make sure you are within that range.
• Check cables - Check for a snug and secure connection of the video cables between your TV, Gateway, and your receiver. Also, make sure your TV's input settings match the type of cable you are using.
• Restart your receiver - Hold down the POWER button for 10 seconds then press it again to restart. This process will take 5-8 minutes and will impact any DVR recordings in progress.
• Order a replacement remote - visit the online Accessory store to order a replacement U-verse TV remote control.

You can also watch this AT&T U-verse TV support video for some helpful tips for resolving the most common issues with your U-verse TV remote control:

If you need more troubleshooting help, try these U-verse TV remote control troubleshooting tips.

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